Refund policy

RETURNS, EXCHANGES & REPAIRS POLICY

At Quiver Outdoor Gear, our products are built for real conditions. We stand behind their quality and performance — and we’re committed to making things right if something isn’t.

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1. Returns (Change of Mind / Size / Fit)

We accept returns within 30 days of purchase for:

* Incorrect size
* Change of mind

Conditions:

* Items must be unworn, unused, and in original condition
* All tags must be attached
* Proof of purchase is required

Refunds:

* Processed once the item has been received and inspected
* Issued to the original payment method
* Allow 5–10 working days for processing

Exchanges:

* Subject to stock availability

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2. Faulty or Defective Products

If your item is defective or fails under normal use, we will assess the product and provide one of the following solutions:

* Repair
* Replacement
* Refund

This applies for up to 6 months from the date of purchase.

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3. Repairs (Our Preferred Approach)

We design products to last — and we believe in extending their life wherever possible.

If your product:

* Develops a fault
* Or fails under normal use

We will:

* Assess the issue
* Repair the item where possible
* Replace if repair is not viable

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4. What is Not Covered

The following are not considered defects:

* Damage due to misuse, negligence, or improper care
* Normal wear and tear
* Damage caused by external factors (e.g. abrasion, burns, chemical exposure)
* Alterations or repairs done by third parties

All items are assessed on a case-by-case basis.

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5. How to Log a Return or Repair

Please email us at:
hello@qvr.co.za

Include:

* Order number
* Description of the issue
* Photos (if applicable)

We aim to respond within 2 working days.

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6. Refund Processing

Once approved:

* Refunds are processed within 5–10 working days
* Depending on your payment provider, funds may take additional time to reflect

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7. Our Commitment

Built for the elements. Backed by us.